Privacy Policy

Who we are

Living Aqua (“we”, “us”, “our”) is a brand of [COMPANY LEGAL NAME], a company registered in [COUNTRY OF INCORPORATION], with its registered address at [REGISTERED ADDRESS]. We’re responsible for the personal information described in this policy. You can reach us at info@living-aqua.com.

Information we collect

When you place an order

• Your name, email address and — if you choose to give it — phone number.
• Your shipping address.
• What you ordered, the prices, your shipping option and whether you agreed to receive marketing emails.
• Payment details. You enter these directly into Stripe’s secure payment form, so your full card number never reaches our servers. Stripe shares with us the payment status and limited details, such as the card brand and last four digits.

When you contact us

• Messages you send us by email or WhatsApp, and anything you include, such as your order number or photos.
• If you ask us to call you back using the form on our site: your name and phone number.

Automatically

• Technical information such as your IP address, browser type and the pages you request. Our hosting provider records this in server logs, and we briefly use IP addresses to protect checkout from abuse.
• The chat assistant on our site runs in your browser and answers from a built-in FAQ — your questions aren’t sent to us. If you tap WhatsApp, the conversation continues on WhatsApp.
• We don’t currently use analytics or advertising cookies or pixels. If we add them, we’ll update this policy first and explain your choices.

How we use your information

• To take payment, pack and deliver your order, and send your receipt and shipping updates.
• To handle returns, refunds, shipping-protection claims and support requests.
• To prevent fraud and abuse and keep our site secure.
• To send marketing emails — only if you opted in.
• To meet our legal, tax and accounting obligations.

Who we share it with

We share personal information only with service providers that help us run our store, and only what they need to do their job:

• Stripe processes payments, helps prevent fraud and emails your payment receipt. See Stripe’s Privacy Policy.
• Our US fulfillment warehouse and shipping carriers receive your name, shipping address and, if you gave it, phone number to deliver your order. [WAREHOUSE (3PL) NAME]
• Telegram — when you place an order, a summary (your name, contact details, address and items) is sent to our store team through the Telegram messaging service so we can process it quickly.
• Our hosting provider stores our website and order records. [HOSTING PROVIDER]
• Our email service provider sends shipping updates and, if you opted in, marketing emails. [EMAIL SERVICE PROVIDER]
• WhatsApp (Meta) — if you choose to message us there, WhatsApp’s own terms and privacy policy apply.

We may also disclose information when the law requires it, to protect our rights or our customers’ safety, or as part of a merger, sale or transfer of our business.

We don’t sell your personal information, and we don’t share it for targeted (cross-context behavioral) advertising.

Cookies and browser storage

• Your cart is saved in your browser’s local storage, so it’s still there when you come back. It stays on your device until you check out.
• During checkout, your browser’s session storage keeps track of your order, so a reload or a double tap on “Pay” doesn’t charge you twice and the confirmation page can show what you bought.
• On our checkout page, Stripe sets cookies to process your payment securely and prevent fraud.
• Our pages load fonts from Google Fonts, so Google receives your IP address when the fonts load.
• We don’t use analytics or advertising cookies.

Marketing emails and texts

• We send marketing emails only if you tick “Email me with news and offers” at checkout. The box is unchecked by default.
• Every marketing email has an unsubscribe link, or you can email us. We’ll process your request promptly, and no later than 10 business days.
• Even after you unsubscribe, we’ll still send emails about your orders, such as receipts and shipping updates.
• If you ask us to call you back, we contact you only about that request. Reply STOP to any text to opt out. We don’t share your phone number or text-messaging consent with third parties for their marketing.

How long we keep it

We keep order records for as long as we need them to fulfill your order, handle returns and meet legal, tax and accounting requirements. [RETENTION PERIOD FOR ORDER RECORDS — E.G. 7 YEARS]

We keep support messages and server logs only as long as they’re useful. [RETENTION PERIODS FOR SUPPORT MESSAGES AND SERVER LOGS] We keep your marketing preference until you unsubscribe.

Your privacy rights

Some US state laws — including California’s CCPA, as amended by the CPRA — give residents specific privacy rights. Wherever you live in the US, you can ask us to:

• Access the personal information we hold about you and get a copy.
• Correct information that’s inaccurate.
• Delete your information. We may need to keep some records — for example, order records required for tax purposes.
• Opt out of the sale or sharing of your personal information and of targeted advertising. We don’t do either, so there’s nothing to opt out of today. If that ever changes, we’ll update this policy first and honor opt-out requests, including Global Privacy Control signals.

To make a request, email info@living-aqua.com with the subject “Privacy request”. We’ll verify your identity — usually by matching the email address and order number you used — and respond within 45 days. You can use an authorized agent to make a request on your behalf. If we deny your request, you can appeal by replying to our response. We won’t treat you differently for using your privacy rights.

Security

Our site uses encrypted HTTPS connections. Payments are handled by Stripe, so your card details never touch our servers, and access to order information is limited to the people who need it to serve you. No method of storing or sending data is completely secure, but we work to protect your information.

Children

Our store is for adults — you must be 18 or older to place an order. We don’t knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we’ll delete it.

Where your data is processed

[COMPANY LEGAL NAME] is based in [COUNTRY OF INCORPORATION], and our team and service providers may process your information outside the United States. For example, our Stripe account is registered in the European Union. Wherever it’s processed, we protect your information as described in this policy.

Changes to this policy

If we update this policy, we’ll post the new version on this page and change the “last updated” date at the top. If the changes are significant, we’ll let you know on our site or by email.

Postal address for privacy questions: [REGISTERED ADDRESS]