Free shipping over $75
Living Aqua

Draft — last updated September 2026 Highlighted [items] are still being confirmed.

Shipping Policy

We ship every order from our warehouse in the United States to all 50 states and Washington, D.C. — at the same prices everywhere.

Shipping options

You choose your shipping option at checkout. Free-shipping thresholds are based on your item subtotal, before taxes.

  • Standard shipping

    5–7 business days

    Orders under $75
    $6.95
    Orders $75+
    Free

    Tracked delivery

  • Priority + Shipping Protection

    2–4 business days

    Orders under $75
    $11.95
    Orders $75+
    $4.99

    Packed first · free replacement if your package is lost, stolen or arrives damaged

Where we ship

  • All 50 US states and Washington, D.C.
  • We don’t currently ship to US territories (such as Puerto Rico or Guam), APO/FPO/DPO military addresses, or outside the United States.
  • PO boxes: [PO BOX DELIVERY — CONFIRM ONCE THE WAREHOUSE AND CARRIER ARE CHOSEN]

Delivery times

  • Standard shipping: 5–7 business days.
  • Priority + Shipping Protection: 2–4 business days.
  • Alaska and Hawaii: please allow 2 extra business days. The dates you see at checkout already include this once you select your state.
  • Business days are Monday through Friday, excluding US federal holidays. Delivery times are counted from the day you place your order.
  • Checkout shows an estimated arrival date for each option before you pay. It’s an estimate, not a guarantee — carrier delays, severe weather and peak holiday periods can occasionally add time.

Order processing

Orders are packed at our US warehouse. [ORDER CUTOFF — E.G. “ORDERS PLACED BY 1 P.M. ET ON A BUSINESS DAY SHIP THE SAME DAY”] Priority orders are packed ahead of Standard orders.

Tracking your order

When your order ships, we’ll email you a tracking number and link. If you don’t see the email, please check your spam or promotions folder, then contact us and we’ll send it again.

Priority + Shipping Protection

Choose Priority + Shipping Protection at checkout ($11.95, or $4.99 on orders $75+) and we pack your order first and ship it with a faster service. If your package is lost, stolen or arrives damaged, we’ll send you a replacement of the same items at no charge.

How to make a claim

  1. Contact us within 30 days of your estimated delivery date — by email at info@living-aqua.com or on WhatsApp +44 7350 814562.
  2. Include your order number.
  3. If something arrived damaged, include photos of the damaged items and of the shipping box.

If tracking says your package was delivered but you can’t find it, please check around your delivery spot and with neighbors or your building’s mailroom first — carriers sometimes mark a package as delivered shortly before it actually arrives. Then let us know, and we’ll take it from there.

Lost or damaged packages with Standard shipping

Contact us within 30 days of your estimated delivery date with your order number (and photos, if the items are damaged). We’ll check with the carrier and let you know the next steps. [WHAT WE DO FOR LOST OR DAMAGED STANDARD PACKAGES — E.G. REPLACEMENT OR REFUND ONCE THE CARRIER CONFIRMS THE LOSS] Items that arrive damaged or defective are also covered by our Refund Policy.

Wrong or incomplete address

Please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible — we’ll do our best to correct it before your order ships. Once a package is on its way, we may not be able to redirect it. [IF A PACKAGE IS RETURNED AS UNDELIVERABLE — WHO PAYS TO RESHIP]

Taxes and duties

Orders ship within the United States, so there are no customs duties. Applicable taxes, if any, are shown at checkout before you pay.